Last Updated: 2025/08/01
What is yizzcart?
yizzcart is a cross-border e-commerce platform operated by Sichuan Yancouheng Trading Co., Ltd., focusing on home goods and daily necessities, with direct shipping to the Australian market.
How long does it take to process an order?
Orders are processed and dispatched within 1-2 working days (excluding public holidays).
How long does delivery to Australia take?
Delivery usually takes 5-7 working days from the dispatch date. Remote areas may experience additional delays of 1-3 days.
How is shipping cost calculated?
- Free Shipping Policy: Most regions in Australia enjoy free shipping.
- Charges for Remote Areas: Includes inland Western Australia (e.g., Kalgoorlie), Northern Territory (e.g., Alice Springs), and Tasmania islands (e.g., King Island). Specific charges are displayed at checkout (approximately $5-$15 AUD).
What payment methods are available?
Supported payment options include:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Installment Payment: AfterPay
- Third-party Payment: PayPal
What is the return policy?
You can request an unconditional refund within 10 days of receiving the product, provided the item is unopened and undamaged. Refunds will be processed back to the original payment method within 7 working days (subject to card issuer policies).
Who is responsible for customs duties?
According to Australian Customs regulations, buyers are responsible for customs duties and import taxes. The exact amount will be communicated by the logistics provider.
How can I contact customer service?
Service hours are Monday to Friday, 9:00-18:00 (excluding public holidays).
- Email: service@yizzcart.com
- Phone: +86 16594881531
What should I do if the product is damaged or lost?
If damage or loss occurs during transportation, please provide photo evidence to service@yizzcart.com within 48 hours of receipt, and we will offer a free replacement or refund.
Can orders be canceled or modified?
Orders can be canceled by contacting customer service before dispatch; once dispatched, only returns for refunds are possible.
How can I track my shipment?
After dispatch, a tracking number will be emailed to you. You can track your package in real-time through the yizzcart website or the carrier's website (e.g., Australia Post).
Is AfterPay installment supported?
Yes! Choose AfterPay at checkout, and the system will automatically split the amount into 4 installments (shipment is made after the first installment).
How are remote areas defined?
Remote areas are those far from major cities, such as:
- Western Australia: Postal code range 6430-6799
- Northern Territory: Postal code range 0850-0862
- Tasmania: Islands like Flinders Island (postal code 7255) (Refer to official Australian postal definitions for specifics)
How long does it take to receive a refund?
Once approved:
- Credit/Debit Card: 5-7 working days (depends on the card issuer).
- PayPal: Instant credit.
Operator: Sichuan Yancouheng Trading Co., Ltd.
Address: Room 6-7, Floor 13, Building 21, Mianyang Economic Development Wanda Plaza, No. 199, Middle Section of Mianzhou Avenue, Mianyang Economic Development Zone, Sichuan Province
Customer Service Email: service@yizzcart.com
Service Hours: Monday to Friday, 9:00-18:00 (Beijing Time, excluding public holidays)
