Last Updated: August 1, 2025
Core Warranty Commitment
Coverage
Within 10 days from the date of delivery and receipt, if functional issues arise due to material defects or workmanship flaws in the product itself, you are entitled to the following benefits:
- ✅ Free replacement with the same model or an equivalent new product
- ✅ Full refund (returned via the original payment method)
- ✅ Repair service (applicable to repairable items)
Disclaimer
The following situations are not covered under warranty:
- ✖ Damage caused by human actions (e.g., dropping, crushing, liquid infiltration)
- ✖ Improper use (e.g., overloading, violating instructions)
- ✖ Natural wear and tear of consumable parts (e.g., batteries, filters, light fixtures)
- ✖ Force majeure (e.g., transportation accidents, extreme environments, animal bites)
- ✖ Modifications or repairs conducted through unauthorized channels
Efficient Claim Process
Step 1｜Prepare Evidence
- Order Number: Format YA2025XXXXXX (found in order confirmation email)
- Proof of Issue: 3 high-resolution photos + 1 video clip (15 seconds) showing defect details and packaging labels
Step 2｜Submit Request
- Preferred Channel: Email service@yizzcart.com (Subject format: [Warranty Claim] Order Number + Product Name)
- Alternative Channels:
Step 3｜Processing Time
- Email Response: <24 hours (on business days)
- Solution Confirmation: <2 business days
Special Rights for Australian Consumers
Under the Australian Consumer Law (ACL), you also have the following rights:
- ⚠️ Statutory Guarantee RightsProducts automatically come with a guarantee of "acceptable quality."Retailers are legally responsible for goods not matching their descriptions.For major failures, you can request a full refund (no strict time limit).
- ⚠️ Cross-Border Dispute Resolution
If you're not satisfied with the resolution, you can directly contact:
- ⚖️ ACCC (Australian Competition and Consumer Commission) ▸ Website: www.accc.gov.au▸ Phone: 1300 302 502
